WEX Card Troubleshooting Guide

10 Key Questions to Resolve Issues

• 1. What specific error message are you receiving when trying to use your WEX card?
• 2. Can you confirm that you are entering the correct card number and PIN?
• 3. Have you requested a Dynamic PIN before using the card at the pump? If so, when did you request it?
• 4. Is the card currently active, or does it show a status of "hold" or "inactive"?
• 5. Have you checked if the card has sufficient funds or is within the allowed transaction limits?
• 6. Are you attempting to use the card at an approved merchant or location?
• 7. Have you recently changed your PIN or had any issues with your account that might affect card usage?
• 8. Is the app recognizing your card, or are you experiencing issues logging in?
• 9. Have you tried closing and reopening the app or restarting your device?
• 10. If the issue persists, have you contacted WEX customer support for assistance?

These questions will help identify the root cause of the issue and guide the troubleshooting process effectively.